1) Once an order is received, an acknowledgement via e-mail will be sent. Subsequently, confirmation of availability of items will sent via e-mail within 3 working days.
2) Payments are to be made within 1 week upon confirmation of order. If not, order will be treated as cancelled.
3) Actual date of delivery of items will be advised upon payment. We will strive to deliver the items within the shortest possible time.
4) Once the item is mailed out, an e-mail with the tracking number will be sent.
5) Cancellation of orders will not accepted once payment is made as your personalised item is already in the making.
6) All our personalised products are non-exchangeable and non-refundable.
7) In the event that we are unable to deliver the products due to unforeseen circumstances, the amount paid will be refunded.
6) All our personalised products are non-exchangeable and non-refundable.
7) In the event that we are unable to deliver the products due to unforeseen circumstances, the amount paid will be refunded.
8) We reserve the rights to accept or reject any orders.
10) Your feedback is welcome and appreciated. If you are dissatisfied with our products or services, please e-mail us at tuteetu@gmail.com.
10) Your feedback is welcome and appreciated. If you are dissatisfied with our products or services, please e-mail us at tuteetu@gmail.com.